Red Dog Casino: Privacy Policy

This Privacy Policy explains how Red Dog Casino collects and uses personal data when you visit our site, create an account, make a deposit or withdrawal, contact support, or take part in promotions.

If you have a privacy question or request, reach us via live chat or the support email shown in your account. Mark your message with “Privacy request” so it’s routed correctly. Support is available 24/7.

The Data We Collect

Below is the personal data we handle to run your account, process payments, verify identity, and keep the platform safe. It’s grouped by type so you can skim, find what applies to you, and move on.

Identity and Contact Data

Name, date of birth, nationality, address, email, phone, and similar details you share when you sign up or update your profile.

Verification (KYC/AML) Data

Government-issued ID, proof of address, payment ownership checks, and other documents we ask for to verify you before a first withdrawal and to meet anti-money-laundering obligations.

Account & Gameplay Data

Username, account settings, session data, game preferences, bonus use, participation in tournaments or promotions.

Payments & Transaction Data

Deposits, withdrawals, balances, bonus credits, and method details such as card brand, voucher type, or crypto wallet address. We support Visa/MasterCard, Neosurf/Flexepin, and cryptocurrencies (BTC, ETH, LTC, USDT) for deposits; withdrawals are available via crypto, Visa, and bank transfer. Processing windows and limits vary by method.

Device, Technical & Usage Data

IP address, device identifiers, OS and browser type, language, time zone, referral source, and on-site activity logs. We collect this to keep the platform stable, reduce fraud, and keep games fair. (The site uses SSL and claims RNG certification.)

Support & Communications

Copies of your messages with our live chat and email teams, call notes, and complaint records—so we can respond and follow up properly. Support channels run around the clock.

Safer-Play Preferences

Self-exclusion choices, deposit or wager limits, and session reminders that you set. We use these to apply safer-play tools consistently across your account.

How We Use Data

We use personal data to:

Create and manage accounts, deliver games, and run promotions you opt into.
Process deposits and withdrawals, run fraud checks, and comply with AML/KYC rules.
Offer support by chat and email, and resolve disputes.
Enforce safer-play settings such as limits and self-exclusions.
Maintain platform security (e.g., SSL, access controls, monitoring).
Improve site performance and game stability using aggregated stats.

Where required, we’ll ask for consent (for example, for certain marketing). You can withdraw consent at any time in your account or by contacting support.

We share personal data with:

Service providers who help us run the site: hosting, security, KYC/AML, payment processing, analytics, anti-fraud.
Affiliates and group companies involved in operating the brand.
Regulators and authorities when we have to—licensing, AML, sanctions checks, dispute handling.
Professional advisors (legal, audit) where appropriate.

We don’t sell player data.